![]() ![]() This article discusses the need for trust establishment to advance eGovernment in light of the existing and emerging realities. ![]() This is in principle due to the fact that existing eGovernment environments lack effective methods through which they can establish trust and avail services over digital networks. A large number of Governments’ services are still provided over the counter and requires the physical presence of citizens. In fact, Governments have been cautious in terms of their preferred eGovernment approaches and strategies. In the last 15 years, Governments’ efforts have been scattered, as agencies were mainly concerned with the development of informational portals and some basic online services resulting from the automation of a few traditional transactions. Despite significant investments in eGovernment, reported experiences show limited and struggling success cases.
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